Relogulf / British Budget Removals
Managing Director – Phil Davis
PO BOX 474065, Warehouse 10
Dubai Investment Park
Relogulf Dubai Reviews
Tagged with: Relogulf, relogulf complaints, Relogulf Dubai, relogulf dubai reviews, relogulf reviews
Posted in Dubai, Middle East, Movers Reviews, UAE
Posted in Dubai, Middle East, Movers Reviews, UAE
Moving Reviews 
To all, never use Relogulf. I have been waiting for the better part of the summer for my goods to arrive to Switzerland. They have never been shipped. Now Relogulf’s number is gone dead. I have tried to reach louise.contact@yahoo.com, but no answer for the moment. Please reach out to my mobile if you have any more info: +41 79 138 7992.
My story is very similar to what I have read elsewhere.
Let’s get together and make sure we get this resolved as best we can.
All the best,
Paul
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Paul – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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Relogulf, collected our monies 2 days prior to our packing day schedule. They sent a team of men around to pack our belongings on April 22 2013 and to collect said packed items on 23 April 2013 to go to their warehouse first and then be shipped to Saudi Arabia. All of which should take approx 4 weeks…Its now mid July 2013 and still we have no belongings.
Many phone calls and emails to Phil Davis and Rosa (the girl in the office) have been made and now are being ignored from their end, today we spoke to someone called Kathy (who would not provide her surname) and she hung up on us after telling us she did not have access to even a computer in order to track our shipment (she works there and yet does not have access to anything)
Where do we go from here? Has anyone had the same issues with Relogulf and how did you manage to either get your hard earned belongings back or make a court action against them?
sitting on the floor in Jeddah 😦
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Hi there – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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Paid upfront and have received nothing!
I unfortunately chose Relogulf to relocate my personal goods from Dubai to New Zealand in January 2013. As like alot of the other complaints on here I had one of their salesman (named Chris Meyrick) come around to my house and give me a great quote for a timely relocation in groupage. I was promised my stuff would be in NZ within 8-10 weeks and he was aware this was important to me as I was moving into a new house and my stuff was furnishing that house. I was also told by Chris that January was the busiest time for them and there was no doubt that there would be loads of customers doing groupage so there would be no delay in my shipment. It seems he couldnt have been more wrong. 12 weeks later I had moved to NZ, having left my shipment in Relogulfs hands. I had heard nothing from them so I emailed Kathy (me stupidly thinking my stuff would have been in or near NZ at least) and she informed me that it was still sitting at the port in Dubai due to “port delays”. After many emails and expensive international phonecalls Kathy finally admitted that it was not “port delays” and that they had no other customers to ship my goods with and that I should look at paying more for my own container. I had already paid AED13, 000.00. All I wanted to do was get my stuff back and ship it with a well know global company however I would have lost alot of money so after a few more weeks it was negotiated I pay AED2, 000 more for my own container. Another 12 weeks has passed and my container has finally arrived in NZ. I was nervous but all seemed well when I dealt with the agents here in NZ. They were optimistic I would have my stuff in 2 weeks. The 2 weeks went by and no shipment. My nerves had treated me well as I have now been informed that the shipment has not been paid for by Relogulf and it has also been put in my name which means the liability of the container lies with me and not Relogulf. Nice little trick!! Now I am faced with paying all over again to the shipping line (Hapag Lloyd) for the shipment, the use of the container, and the port storage fees whlle my NZ agent has been trying to get some information from Relogulf, who predictably have gone silent!.
All I can say is DO NOT USE THEM, DO NOT TRUST THEM!!! YOU GIVE THEM YOUR HARD EARNED CASH, AND YOUR PERSONAL BELONGINGS AND THEY TAKE THEM AND DONT CARE ABOUT WHAT THEY PROMISED TO DELIVER. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY HAVE NO INTEGRITY WHATSOEVER!!
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KJOY – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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Having recently left the awesome shores of Dubai after 15 wonderful years, I feel I need to share a disappointing turn of events which has left me totally disillusioned.
We used Relogulf, a so called reputable Dubai based moving company to ship our household goods to South Africa, the packing was perfect, the shipment arrived on time, with no breakages or damages to any of our items. The problem occurred when we tried to pick up our consignment from the SA port. Relogulf the “reputable” moving company had not sent our payment to the SA agent (we had paid in full for door to door service). We then had to pay out an additional 20, 000.00 ZAR in order to have our container released. We have now been trying to retrieve this money from Relogulf for the past six months, with no luck whatsoever, our e-mails and phone calls are simply ignored. My greatest wish is to recover the money they stole from me and to warn the people of Dubai about Relogulf, as having done a little research we found that this has been done to countless others too !!!
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Sandi – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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I moved from Dubai to Sydney last August 2013… I paid Relogulf upfront to ship and deliver my goods door to door. My goods arrived in Sydney in October 2013, 2 months later. I was contacted straight away by their partner company in Sydney, Hellas Europe, to inform me. However, that was 8 months ago!!! All my goods are being held in Hellas’s warehouse and they will not give them back to me because they say that Relogulf 1) has not paid them and is in massive debt with them and 2) will not send the final documentation to release the goods. I have been living out of a suitcase now for 9 months!!! It is making my life a misery ! I have made constant phone calls to both Relogulf in Dubai and Hellas in Sydney and have been sending constant emails. Both parties blame each other and Hellas are now saying that Relogulf are not even in touch with them and owe them a considerable amount of debt, of which they haven’t paid. Hellas are also denying any involvement and refusing to take the blame for anything but THEY will not give my goods back to me. Surely this is illegal?? I have lodged a complaint with the Fair Trading department in Sydney but they called me today saying that there is nothing much they can do, even though they want to, as I have my original contract with Relogulf in Dubai and not Hellas Europe, who is a third party. They said all I can do is report Relogulf to the similar authorities in Dubai (the DED) which may do something, although may not. I am considering police involvement and getting the Relogulf MDs arrested… Please, if anyone has already been through this and got their goods back please can you advise of what steps I can take to retrieve my belognings, I feel so helpless and this is all so upsetting. Thanks in advance. and PS. for anyone reading this NEVER USE RELOGULF OR HELLAS EUROPE !!! They are honestly ALL liars, con artists, cheats and without any form of conscience !!! YOU HAVE BEEN WARNED !!!
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Fellow Aussie – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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In September 2012, I was visited by Relogulf to move my belongings from Dubai to my home country. It is May 2013, and I have not received my goods. It took 7 months before my goods left Dubai. 1 month later it arrived in Home country. Port duties were outstanding. Goods stood in compound for a week. Eventually Port duties were settled. Relogulf have not settled their bills with the contractor to deliver my goods. I am told that the Contractor is trying to reach Relogulf daily, with no response. I have tried to contact the Relogulf office, both Phil and Neil, with no response. This is tantamount to theft. Taking my money and not delivering. DO NOT USE THIS COMPANY EVER !! they will not communicate with you to advise on the status of the cargo, they will communicate even if you try to initiate. When you do get hold of them, they will make every excuse to delay. I would like to hear from others that have had similar experience and what has been to resolve. I am still without my goods and this is frustrating!! Phil, Neil and Kathy, if you have any conscience and dignity, please respond and resolve.
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Veerand – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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I used ReloGulf to move my furnishings and belongings from Abu Dhabi to New Zealand. It turned out to be a total disaster.
Despite the specific promise by their sales rep that several large paintings and pieces of art would be wrapped and cased, when my goods were delivered to NZ I found my artwork wrapped in flimsy cardboard, frames smashed and some artwork damaged.
I was furious as the promise to case my art had been the primary reason I had chosen ReloGulf ahead of other competitors. ReloGulf tried to wriggle out of all responsibility and what they had commited to. Emails and calls went unanswered for long periods of time. In no way whatsoever would I recommend this removal company.
Don’t be fooled by smooth talking, efficient service during the lead up to quoting and winning the job. It is right at that point that there is a disconnect between what is promised and what this company actually delivers.
It took 13 months to get my insurance paid out by Relogulf and their insurance policy partner. Complete nightmare.
Mark
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Relogulf were recommended to me by a friend in the UAE who had used their services to relocate within the Middle East. Normally I would pay extra for a household name. I asked 3 agents to quote my move from Abu Dhabi back to Melbourne, the Relogulf salesman, Tyron Farrell, came to my house, and as an Australian was easy to deal with, friendly & pleasant. He gave me a great quote, responded promptly to my questions, and even suggested that I ship my airfreight directly with Etihad rather than using their service as it would be cheaper. On moving day, despite being an hour late, the packers were pretty efficient and friendly, so far so good. When I returned to Australia, it took less than a month to receive notification from Relogulf’s Australian shipping agent, Hellas Europe, to contact me advising the ship carrying my belongings had docked in Sydney, and could I complete the necessary paperwork. I did so that day, and was really impressed I wouldn’t have to wait long for my furniture and clothes. How wrong I was. It took no less than 6 months of waiting, weekly phone calls to both Relogulf and Hellas Europe, legal letters, even a visit to the Relogulf office in Dubai by a friend. The staff at Relogulf, from Tyron Farrell, Kathy Ashbey, Neil Price and Phil Davies, are all a pack of liars, and could not care less about you or your possessions. How they have remained in operation is beyond me. They repeatedly tried to blame Hellas Europe for the hold up, refusing to take my calls or respond to my emails. Hellas Europe were only mildly better, blaming Relogulf for the delay because they hadn’t paid them to release my belongings from storage. The moral of the story is, DO NOT use Relogulf and DO NOT trust your valued belongings to a company who does not belong to an international governing body such as FIDI.
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AMSB – Nikki – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl fellow Aussie
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Amazing upfront service followed by complete and utter disappearance of any service or communication whatsoever. Piss poor communication. Infuriating lack of response. A company truly ignorant of any customer service understanding. Kathy Ashby and Phil Davis promised my goods on a said date, then made no contact the month leading up to it. Delivery date came and went w no delivery and no communication. When I asked for an explanation, I was told goods arrived at the port and to be worried if no contact came after that. Of course, no contact came after that. Absolutely no ethics. I will make grand efforts to make sure no one else goes through this frustration.
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Karen – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl
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1.We used RELOGULF to ship our household items and motorbike from Dubai to Australia in October 2011. We were promised to receive our household goods within 4-6 weeks and finally took possession of them after 4 months. Our shipment was missing our mattress which RELOGULF had just forgotten to load. They didn’t notify us that an item (mattress) was not loaded with our shipment and we were left to sort out the problem with the handling agent in Australia as the manifest said it had been loaded however was not there. Once I notified RELOGULF of the missing item they then said they would load it on the next shipment to Australia, when that would be they could not confirm. To date it has been 6 months since we had RELOGULF ship our goods and we are still without a mattress.
2.We also used RELOGULF to ship my husband’s motorbike. As we were still awaiting the import permit to Australia they stored the bike for us until the permit was processed. Once processed we contacted RELOGULF to go ahead and ship the bike. We had organised and paid for the bike to be cleaned and crated (6cbm) and shipped to Australia. The bike was not cleaned but the worst was that the bike was not securely crated and was placed in a container with a few places bubble wrapped!! We had asked specifically for photos to be sent of the crated bike and this is RELOGULF’s version of crating! When we contacted RELOGULF we were told at first that this was just for transport to the docks were there it would be properly cleaned and crated. Apparently they lied about this and the bike was shipped without crating. We contacted RELOGULF again were they confirmed the bike was not crated and refunded us the difference of the space the bike took up in the container against the original 6cbm they had charged us for. The problem for us wasn’t the money. Our concern was how the bike would survive shipment without any casing. Our worst fears were met when the bike arrived in Australia we received photos from the handling agent in Australia showing extensive damage to the bike including the tank totally dented in and extensive scratches all over the bike.
Dealing with RELOGULF has been the most unprofessional, stressful, disappointing experience of my life. They promise superior service and to date this has been the worst service from any company I have ever dealt with. Constant phone calls go unanswered. Emails take weeks to be answered. Goods fail to be shipped or are shipped so damaged it would have been better to sell in Dubai rather than ship and deal with all this stress.
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Hi there Wyatt – Can you please contact me at daryl.wake@gmail.com or 0528473815 as I also have been duped by these fraudsters. Regards, Daryl a fellow Aussie
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